We want to make receiving your O&P pieces just as effortless as wearing them. Below are all the details you’ll need to know about our shipping options, timeframes, and costs.

Shipping Within Australia

We offer free standard shipping on all Australian orders over $180 AUD.

Service	Delivery Time	Cost
Aus Post Standard	3-7 Days	$8.00 AUD
Aus Post Express	1-3 Days	$12.00 AUD

Once your order has been processed and shipped, you’ll receive an email with your tracking details.

International Shipping

We ship worldwide using DHL Express, ensuring your O&P pieces arrive quickly and securely.

We offer free international shipping on orders over $280 AUD.

Destination	Delivery Time	Cost
New Zealand	3-5 Days	$30 AUD / $33 NZD
USA	3-5 Days	$50 AUD / $31 USD
United Kingdom	3-5 Days	$50 AUD / £24 GBP
Rest of the World	5+ Days	$50 AUD (Flat Rate)

You’ll receive a tracking email once your order ships, so you can follow your delivery every step of the way.

Tariffs update:

Tariffs do NOT currently affect us. Last updated from 15th May 2025. 

• If the shipment is valued under $800 USD and is not made in Hong Kong, China, or Macau, the shipment shouldn’t get hit with any duties and taxes.
• Our products are made locally in Melbourne, Australia & our Resort range is made in Indonesia, therefore tariffs do NOT affect Odysseus&Penelope currently.
• With any concerns, we recommend checking with your local customs office or DHL office for more information.

Processing Time

Please allow 1-2 days for us to carefully pack and process your order. Once it’s on the way, you’ll receive your tracking details via email.

Duties & Taxes (International Orders)

International customers, please note:

• You may be required to pay import duties, taxes, or customs fees when your order arrives in your country.
• These fees are not included in your shipping cost and are the responsibility of the customer.
• Fees vary depending on your location — we recommend checking with your local customs office or DHL office for more information.

If you refuse to pay these fees and your parcel is returned to us, we will refund your order (excluding all shipping fees).

Lost Parcels & Delivery Issues

Once your order leaves our warehouse, responsibility for the parcel transfers to the courier. While this is rare, Odysseus & Penelope cannot be held responsible for:

• Lost parcels
• Stolen parcels
• Parcels damaged during delivery

We recommend keeping an eye on your tracking and contacting Australia Post (for domestic orders) or DHL Express (for international orders) directly if there are any issues.

If you need additional help, feel free to reach out to us at orders@odysseusandpenelope.com and we’ll do our best to assist.

Need Help?

If you have any questions about shipping, tracking, or delivery times, we’re here to help. Just email us at orders@odysseusandpenelope.com.